Shipping & Return Policy

Shipping and Delivery

• We offer free worldwide shipping on all our orders.
• Every order comes with a complimentary jewelry box. 
• Ready jewels are shipped immediately. 
• Custom made products are made to orders.
• Every custom order takes maximum of 2-4 business weeks to dispatch. 
• Orders are shipped through UPS Express/ FedEx and it takes a maximum of 2
weeks to get delivered. 
• All the shipments are fully insured and the cost of insurance is paid by Vaibhav
Dhadda.
• Customers will be responsible for any duties incurred at the custom and import
department. 
• Customers will be emailed when the order is ready to be dispatched along with the
unique tracking number and the shipment carrier.
• Customers can easily track the order once it is dispatched on the UPS/ FedEx website.
• In case the order is not received within 2 weeks of delivery please contact us and we
will get back to you with all the details.
• If the item is lost in the mail or is unable to reach the customer, the entire transaction
amount will be refunded within 7 business days. 

 

Returns and Exchanges

• We hope you are delighted with your order - if you are not satisfied you may return
within 7 days. 
• Return approval must be requested within 7 days and you will then have a further 7
days to return the unsuitable item. 
• Please note, returns will not be accepted if the item is not returned in their original
condition and packaging.
• Returns are at the expense and responsibility of the customer.
• Refunds will be processed once Vaibhav Dhadda receives the returned item.
• Refunds are not accepted for custom orders (Engraving, any kind of customisation).